Support

Write to support@deckgames.app. A person reads every message, and we answer within 24 hours.

The fastest way to report a problem

Take a screenshot anywhere inside Deck. The app raises a report sheet with the screenshot and the session log — the version, the platform, the screen you were on, the game, and the string that reproduces the deal you were playing. Send it, and the answer usually comes without a second round of questions. The same sheet opens from Settings, "Contact us".

Nothing is sent until you press send in your own mail app, and you can turn off the log before you do.

Common questions

How do I cancel Deck Premium? In the store, not in the app. On iOS: Settings, your Apple Account, Subscriptions, Deck. On Android: Google Play, Payments and subscriptions, Subscriptions. Cancelling stops the next renewal; access stays until the end of the period you have paid for.

I paid and Premium is not on. Open the subscription screen in Deck and choose "Restore purchases". If it stays off, write to us and say which store account you used.

Can I get a refund? Apple and Google are the sellers, and refunds go through them: report a problem at reportaproblem.apple.com, or through Google Play. We cannot issue refunds, but we will help you word the request.

I changed phones and my progress is gone. Deck keeps everything on the device: there are no accounts and nothing is uploaded, which is the reason it works offline and asks nothing about you. The price of that is that a new phone starts empty.

How do I turn analytics off? Settings, Data. Both switches — usage events and crash reports — can be changed at any time, and turning them off stops the sending and resets the identifiers. See Delete my data.

I found a game that should not be there. Game rules explain what is not allowed and how to report it.

Is Deck free? Yes, and it stays playable for free. A subscription opens the locked games in the library and removes the daily limits; the daily task is free either way.

Who we are

TODO: имя владельца как в документах — оно попадёт в App Store ЕС по DSA, TODO: страна резидентства владельца TODO: почтовый адрес для DSA и для обращений; домашний адрес будет опубликован Apple в ЕС TODO: телефон для DSA; отдельный номер, не личный support@deckgames.app