Home › Support

Support

Reporting a problem

Take a screenshot anywhere in the app. Decks offers to send it to us with a short log: app version, the current screen, and the code of the deal in play. This is enough to reproduce most issues. The same option is available under Settings → Contact us.

Nothing is sent until you tap Send in your mail app. The log can be switched off before sending.

Refunds

All refunds must be requested from Apple, since they handle all billing. Follow Apple's official instructions to request a refund; we'll approve it if asked.

Subscription

Cancelling. Subscriptions are managed by Apple: Settings → your name → Subscriptions → Decks → Cancel. Access continues until the end of the paid period.

Premium not active after purchase. Open the subscription screen in Decks and tap Restore purchases. If Premium still doesn't appear, contact us and include the Apple account used for the purchase.

What's free. Decks is free to download and every game can be played without a subscription, with a daily limit on new games and on undos. Premium removes the daily limits and opens the higher levels of the games; the first levels of every game stay free. There are no ads in either case.

Your data

Progress on a new phone. Decks stores games, history and statistics on the device only; there is no account. A new phone therefore starts without previous progress. This is intentional — it is what lets the app work offline.

Turning analytics off. Settings → Data. Two switches: usage events and crash reports. When off, no usage events or crash reports are sent and the analytics identifiers are reset. See the privacy policy for deletion of data already collected.

Reporting abuse

To report abusive behaviour or a breach of the rules of conduct, write to us at the address above.

Contact

Gleb Tkatchouk, Israel support@deckgames.app